Our Returns & Replacement Policy (The Short & Sweet Version)
G’day! We’re all about making sure you’ve got the best gear and a top-notch experience. Because of the nature of vape products, we keep our policy straightforward so we can get any issues sorted for you pronto.
1. The 48-Hour “Check-In”
Once your parcel lands (based on the tracking “Delivered” status), the clock starts:
- The Window: You’ve got 48 hours to give your goods a once-over.
- The Rule: If something’s not right, shout out to us within this window. After 48 hours, we’ll reckon you’re stoked with your order and the sale is considered final.
2. Found a Dud? No Dramas!
Received a faulty device or a leaky pod? No worries. We’ll get a replacement sent out to you ASAP.
To get a replacement, we just need two things from you:
- A quick video: Show us the issue (e.g., it’s not firing, or where it’s leaking) and make sure the shipping label on the box is clear in the frame.
- Order Number: Toss in your order number so we can find you in the system.
Note: Once we’ve verified the video, we’ll organize a free replacement for you. No need to go through the hassle of posting the faulty one back!
3. What’s Not Covered?
We’re fair dinkum about quality, but there are a few things we can’t cover:
- Change of mind: If you simply don’t fancy the flavour (taste is subjective, mate!).
- Late notice: Any claims made after the 48-hour window.
- Rough treatment: Gear that’s been dropped, dunked in water, or copped some accidental damage.
4.Important Notice
1.1 Due to the special nature of vape products, orders can only be canceled and refunded before shipment. Once the order has been shipped, refunds or returns are not accepted.
1.2 If you wish to cancel your order, please contact us as soon as possible before it is dispatched. Once confirmed, we will process your refund promptly.
1.3 If your package is lost, damaged, or you encounter any other delivery-related issues, please contact our customer service team for assistance.
1.4 All approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.v
How to reach us?
Shoot your video and order number over to our team at: [email protected]
We’ll review your clip and get your replacement sorted within 24-48 hours.
Cheers for shopping with us, and enjoy your vape!
notablevape.com reserves the right to make the final interpretation of this refund and exchange policy.