At IGET-Online store, we strive to process and deliver your orders efficiently and keep you updated throughout the entire order journey. Below are our shipping procedures and policy details.
Important Notice
Your order will only be confirmed and finalized once your payment has been successfully cleared and credited to our bank account.
Australia-Wide Shipping: Orders will be dispatched within 48 hours. Delivery within mainland Australia takes 2–5 business days, while items shipped from our overseas warehouse take 10–20 days for delivery. The exact delivery time depends on whether your required product is in stock locally.
Tracking Provided: We will provide you with a tracking number so you can monitor your shipment progress at any time.
Shipping Rate
Flat shipping rate of 20 AUD for all Australian states and territories.
Out-of-Stock Item Handling
We make every effort to maintain accurate inventory levels. However, in rare cases, certain items in your order may be temporarily out of stock. In such situations:
We will first contact you to confirm if you would like to switch to an in-stock flavour. If we do not receive your timely reply, we will ship the in-stock items in your order within our standard dispatch timeframe to avoid overall delivery delays. We aim to ensure you receive the available items as soon as possible and minimise any inconvenience caused by stock shortages.
Please Note
It is the customer’s responsibility to ensure the delivery address you provide is accurate, including city, state and postcode, to prevent shipping errors or delivery delays.
Important Notice!!!
Dear Valued Customer,
Due to high order volume, if any flavour you selected is out of stock, we will contact you via email or SMS to arrange a flavour replacement.
If we do not receive your reply within 2 days, we will ship your order with randomly allocated flavours.
Thank you for your understanding.
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